Choosing the right voice for your brand is a very important step in your brand identity and building your social media efforts.
I recently spoke at a conference to an audience of University employees who are responsible for recruitment, enrollment, and student engagement in student services. I was speaking about how universities can use social media sites to boost their recruitment and engagement efforts. I started the presentation asking how many universities, by show of hands, had a social media policy. I was honestly shocked to see that only approximately 10% of 58 major colleges and universities had a policy as 100% of them were on social media sites! Without a policy that creates a plan on your use of social media websites and helps define your values, purpose & voice, these universities are showcasing multiple personalities online as many different functions/teams within the campus are using these sites with no overall alignment.
Universities (or companies) wanting to use social media sites, must first go through an exercise of defining your brand voice. Think of a playwright, building a character, you must think through things like Persona, Tone, Language & Purpose.
Here is a great article on Social Media Explorer by Stephanie Schwab that walks you through building your voice through the above 4 characteristics: http://bit.ly/gTsbTS
I hope my thoughts & the above resource help. I always love sharing a great article/resource. Don’t forget that your online voice must be a work in progress & you should visit it often to make sure you are adhering to your plan and having a consistent voice across multiple online mediums (i.e.: Facebook, twitter, blogs etc)