Tuesday, October 11, 2011

Inspiration in Books: Building Trust

For those who know me well, I often describe myself as a bit old school when it comes to reading. As a bit of a geek at heart, I love the library and my kindle is almost always close at hand. Old school doesn’t seem like it goes with someone who is so active in social media – does it?! I balance staying up to date with regular blog reading, internet searches, online newspaper articles & then some old school paperback books. I typically have 2 books on the go at all times: one a good “beach read” to relax my mind after a busy work day & one a work inspirational book to help me think differently.

I just finished Steven M.R. Covey’s The Speed of Trust. As son of Steven R. Covey, (think The 7 Habits of Highly Effective People), he has a great background in organizational effectiveness and leadership. He states that“trust is the hidden variable in the formula for organizational or personal success” and uses the formula:
“(S x E)T = R  OR ([Strategy times Execution] multiplied by trust equals Results.” Trust is thus a function of character and competencies. Covey highlights that leadership is getting results that inspire trust. It is equally about the HOW and the WHAT. By using the right “how” that empowers direct reports or colleagues you establish trust and increase your ability to get results faster time and time again.

This book was inspiring as it spoke about the 4 cores of credibility: Integrity, Intent, Capabilities and Results. It outlines that understanding these key core skills will then allow you to demonstrate them through 13 behaviours that increase your ability to gain trust.

I’m currently moving into a new role at work & reading this book came at the perfect time. Half of my current team is continuing to report to me and I’m gaining a new USA based team. Learning how to create trust in a new team cross border is a challenge that I am up for. I won’t give away all of the tips from Covey’s book but will highlight some of the behaviours he values that I believe are key in having new direct reports. Creating transparency, delivering results, giving credit where it is due, clarifying expectations & listening first all hit the highlights. If you are going through a career change, a promotion, are managing a new team or have a new manager, understanding how to build trust will set you up for success. Empower yourself with education – look online & don’t be afraid to be a little old school & actually pick up a recommended paperback every once in awhile.

Cheers & happy reading. Do you like book recommendations? I’m considering adding a monthly hot read feature to my blog. Reading any great business or personal development books right now? Would love some recommendations myself!

Quote Reference: The Speed of Trust: The One Thing That Changes Everything by Steven M.R. Covey

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